Case study · Equipment & service
Vencomatic Poultry: same engineers, three times the service calls.
Vencomatic Poultry UK already had a CRM and a specialist mobile field application. What they lacked was any connection between them. Coreflow linked their existing systems into one platform, added automated SMS service reminders timed from the equipment service history, and the same team of engineers now handles three times the volume of service calls, with service contract renewals up 200%.
No replacement. The tools worth keeping stayed. Coreflow connected them into one joined-up flow from job creation to sign-off to invoice.
Headline outcome
With manual job sheets, chasing, and data re-entry removed from the equation, the same team can handle three times the volume. Same-day job sheets and same-day invoicing are how that became possible.
Specialist poultry equipment, nationwide engineering team.
Vencomatic Poultry UK is a specialist provider of high welfare, free-range poultry farming equipment, covering nesting, egg handling and packaging, and energy management. Part of the international Vencomatic Group, the UK business employs 30 people with a nationwide team of service engineers.
Field service is central to the business. Before connecting their systems through Coreflow, it ran on manual job sheets, data re-keying, and delays that cost time and created invoice queries at every turn.
Service call capacity with the same engineering team
Service contract renewals via automated SMS reminders
Job sheets returned and invoices raised
Manual data re-entry between field and office
Good systems. Not talking to each other. Delays at every step.
Vencomatic had a CRM and specialist field tooling. Neither was connected to the other. The gap was filled by paper and people, and it was slowing the whole business down.
The CRM held customer data but could not be searched or reported on in the ways the business needed. Field engineering ran on paper job sheets that could take days or weeks to arrive back at the office, pushing back invoicing and creating queries when details were no longer fresh.
Everything was held at the office. If a different engineer went to site, there was no easy way to see what had happened before. The tools existed. They just were not connected.
"We couldn't search the data in the ways we wanted and run the reports the business needed. The reporting just wasn't there."
How Coreflow connected the existing stack
Every tool Vencomatic had stayed. Coreflow connected their existing CRM and mobile field application into one platform, added automated SMS service reminders, and the results went beyond operational efficiency, service contract renewals increased 200%.
What got connected
Coreflow connected the systems Vencomatic already had. Each integration eliminated a specific manual step and built on the last.
Jobs created, allocated, and tracked
Service tickets raised on the platform, allocated to engineers with the full job workflow attached, and tracked through to completion. No paper, no waiting, no chasing.
Field data flows back automatically
Their existing mobile field application connected directly into the platform. Diagnosis, solution, time on site, parts used, travel time, mileage, GPS location, photographs, and customer sign-off flow back automatically the same day. Nothing to re-enter, nothing to chase.
Every customer's full equipment history
Model, serial number, installation and warranty dates, and location down to the specific shed, all linked to the customer and searchable in one place. Multiple sites link together for a single holistic view.
Invoice on the day the work is done
Because job data arrives the same day, invoices go out while the work is still fresh. That eliminated invoice queries, improved cash flow, and removed the peaks and troughs caused by batched, delayed billing.
Service reminders via SMS, not email. +200% contract renewals.
Farmers do not sit at desks waiting for emails. With full equipment and service history in the platform, Coreflow triggers automated SMS reminders when service is due, sent to the right person, at the right time, on the channel they actually respond to. Service contract renewals increased 200%. The insight was already in the data. It just needed to reach the right channel.
The difference
Faster invoicing, better data, and a field team that works from one connected flow rather than paper and hope.
"We used to be waiting days, even weeks for engineers' job sheets to come back to the office and now we get them the same day."
What this proves
When existing field tools connect to the platform, the whole business runs better, not just the team in the field.
One connected flow
From job creation to engineer dispatch to customer sign-off to invoice, all in one system, with nothing to re-enter and nobody chasing paper.
Best practice enforced
Strict workflows mean engineers consistently capture what is needed, first time. GPS, photos, and sign-off are built into the process, not an afterthought.
Information that manages the business
Warranty tracking, trend monitoring, and customer equipment history all searchable in one place, giving management the insight to make decisions rather than chase data.
"It's made things faster, and easier, and made us more productive. It has benefited the business in many ways. They've streamlined our processes and cut out a lot of duplicated effort. It's just a better way of doing things."